Terms and Conditions

General Terms and Conditions

Price

  1. All quoted unit prices excludes VAT.
  2. All prices exclude transport and delivery costs unless otherwise quoted.
  3. All prices are valid for a period of 30 days unless otherwise quoted.

Transport & Delivery

  1. All bulk orders are packed, measured and weighed and we request 2 or 3 quotes from our courier companies for transport costs.
  2. We generally make use of the economy or budget services (the cheapest options available) in general. Should you wish to make use of the overnight or next day options please indicate it clearly on your order.
  3. General transport arrangements:
    1. Services available:
      1. Budget > guaranteed delivery within 3 working days to main centres and 3 – 4 working days
        to outline areas; usually the cheapest option available
      2. Economy > guaranteed delivery within 2 working days to main centres and 2 – 3 working days to outline areas
      3. Overnight / Next Day > guaranteed delivery within 1 working day to main centres and 2 working days to outline areas; an overnight delivery to outline or remote areas is not possible and attract exuberant prices so we advise the economy service for such clients
    2. Collection cut off times:
      1. Budget and economy service > 14h00 Mondays to Thursdays, and 12h00 on Fridays
      2. Overnight and next day service > 12h00 Mondays to Fridays

Payment Terms

  1. All orders will be on a strict C.O.D. basis, and no goods will be dispatched from Cape Town without confirmation of payment unless otherwise stated or the client has a signed Credit Agreement with the company.
  2. If a client fails to meet arrange payment terms interest of 15% per annum will be charged.
  3. The accounts department will contact you when your goods are ready for collection or delivery and will supply you with a copy of the tax invoice and our banking details will reflect on the tax invoice.
  4. The original Tax Invoice will accompany the client’s consignment.
  5. Proof of payment must be faxed to (021) 905 5010 or emailed to lizanda@campcover.co.za and reception@campcover.co.za.
  6. All discrepancies regarding incorrect invoices, deliveries or products should be brought to our attention in writing within 24 hours of delivery of courier.
  7. The client assumes full responsibility for any goods supplied upon delivery.
  8. Ownership of any goods supplied will not pass to the client until Zonk Manufacturing cc t/a CAMP COVER has been paid in full.
  9. The client is responsible for any legal or collection costs incurred in collecting any amounts invoiced.
  10. The following payment methods are accepted: electronic bank transfers, cash, credit card and debit card (no cheques accepted)

Orders

  1. Order must be emailed to hannelie@campcover.co.za
  2. In the case of the cancellation of an order the client will be held responsible for the costs of raw materials, labour and production cost up to the date of cancellation. In the event of cancellation of standard stock items, handling fee of 10% will be charged.
  3. All orders must be confirmed in writing and no verbal orders will be accepted.
  4. The following information should be stated on all orders:
    1. Order number and order date
    2. Postal and physical address
    3. Telephone number, fax number, cell number and email address
    4. VAT Number

Samples

  1. Pre-production samples can be manufactured and should be arranged with management.
  2. Samples will be quoted accordingly.
  3. Should the order be confirmed credit will be passed on the amount difference between the sample unit and the production unit.

Disclaimer of Warranty

  1. The company further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of services or goods provided.
  2. The company shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse or misuse of products.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the website and price list (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or
    withdrawal of the website and price list; and/or
  2. change these conditions from time to time and your continued use of the website and price list (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed
  3. we will use our reasonable endeavours to maintain the website and price list and is subject to change from time to time

Law

  1. The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceeding in alternative jurisdictions.

Consent

  1. I understand that all the designs and trademarks are registered to Camp Cover and hereby accept the terms and conditions
  2. I undertake not to copy or duplicate the trademarks and designs directly or indirectly in anyway and understand legal implications thereof.
  3. Should I be found in violation of the agreement I understand that I will be held liable for all legal costs incurred by Camp Cover for any civil action or any legal action deemed necessary against me.

Transport & Courier Arrangements

Private and Direct Orders

We also accommodate private and direct orders and we usually made use of the South African Postal Service, but they proved to be very unreliable and in some cases orders got lost or were never delivered (the case with their most recent strike action). We have decided not to make use of their services due to bad service delivery and rather opt to send the goods via road freight or courier.
This unfortunately is more expensive than the South African Postal Service, but we would do our utmost to keep costs to a minimum. All orders are packed, measured and weighed and we request 2 or 3 quotes form our courier companies for transport costs. We will obviously make use of the cheapest and most reliable option to suit our client’s needs, as with our bulk orders. In our experience the transport costs are justified for orders to the value of R500 and more.
When placing your order please supply us with the following details:

  1. Your name and surname
  2. Physical address and if necessary, your company name (PLEASE NOTE: this must the address where you are available during regular working hours from 08h00 to 17h00)
  3. Cell number

Sitting in Put Sonder Water? We would still be able to send it to you via die South African Postal Service should you be willing to take the risk. You can supply us with your name, surname, postal address, postal code and cell number.

Bulk Orders

All bulk orders are packed, measured and weighed and we request 2 or 3 quotes form our courier companies for transport costs. We will obviously make use of the cheapest and most reliable option to suit our client’s needs. On the waybill issued to your company the following information will reflect:

  1. Company name and physical address
  2. Contact details
  3. Invoice number
  4. Consignment details (number of boxes, measurements of the boxes and total kg’s)

General Transport Information

Please take note of the following transport arrangements:

  1. Services available:
    1. Budget > guaranteed delivery within 3 working days to main centers and 3 – 4 working days to outline areas; usually the cheapest option available
    2. Economy > guaranteed delivery within 2 working days to main centers and 2 – 3 working days to outline areas
    3. Overnight / Next Day > guaranteed delivery within 1 working day to main centers and 2 working days to outline areas; an overnight delivery to outline or remote areas is not possible and attract exuberant prices so we advise the economy service for such clients
  2. Collection cut off times:
    1. Budget and economy service > 14h00 Mondays to Thursdays, and 12h00 on Fridays
    2. Overnight and next day service > 12h00 Mondays to Fridays
  3. We generally make use of the economy or budget services (the cheapest options available) in general. Should you wish to make use of the overnight or next day options please indicate it clearly on your order.

You are welcome to contact me should you require any further information.

Please note the last order date is 8 December 2017. Any order placed and confirmed after this date will only be processed and delivered in January 2018. This is due to our yearly factory shutdown from 15 December 2017 to 15 January 2018. We will not be able to process any orders and payment during this period. Alternatively, we suggest you contact your nearest retailer and online supplier here. We do apologize for any inconvenience caused. Dismiss